Top 25 Hotel KPIs of 2010

The use of KPIs by hotels and other accommodation facilities is facilitated by the availability of data and the actionable intelligence it provides.

The Top 25 Hotel KPIs of 2010 report is a comprehensive analysis of the most popular KPIs for the hotel industry, selected by the number of views received on smartKPIs.com in 2010.

About the Hotel industry

Hotel / Accommodation activities include the provision of short-stay accommodation for visitors and other travelers. Also included is the provision of longer-term accommodation for students, workers and similar categories. Some units may provide only accommodation while others provide a combination of accommodation, meals and/or recreational facilities. KPIs focus on the efficiency in operating the accommodation unit (reservation management, cleaning, staffing etc.) and on customer-related performance (occupancy, satisfaction, complaints etc.).

Highlights from the report

The Top 25 Hotel KPIs of 2010 report offers an overview of the most popular Hotel KPIs by combining input from the smartKPIs.com community with research and analysis from the editorial team. Some of the main sections are:

• "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;

• An introduction to the custom KPI documentation form developed by the smartKPIs.com research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);

• A list with the names of the Top 25 Hotel KPI examples in 2010 on smartKPIs.com, followed by a brief analysis of each;

• Among the most popular 25 KPI examples for the Hotel / Accommodation industry in 2010, top 3 is made of:
• $ Revenue per available seat hour (RevPASH)
• $ Average cleaning cost per room
• $ Gross operating profit per available room (GOPPAR)

• A detailed description of each KPI listed in the report, as documented in smartKPIs Premium (the premium content section of smartKPIs.com);

• Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.