Top 25 Hotel KPIs of 2011-2012

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In the recent decades, the hospitality industry witnessed significant developments, as a result of the diversification of consumer needs and the demand for new and improved services. More emphasis is put today on services like organizing meetings, conventions and other business-related events.

The Top 25 Hotel KPIs of 2011 - 2012 report contains a thorough analysis on the most popular hotel KPIs in 2011-2012, selected by the number of views they received from the community.

About Hotel as an Industry

Hotel activities include the provision of short-stay accommodation for visitors and other travelers, but also the provision of longer-term accommodation for students, workers and similar categories. Some units may provide only accommodation, while others provide a combination of accommodation, meals and/or recreational facilities. KPIs focus on the efficiency in operating the accommodation unit and on customer-related performance.

Hotel sub-categories on are:

  • Hotel Revenues;
  • Hotel Occupancy;
  • Service Portfolio;
  • Employee Productivity;
  • Operating Expenditures;
  • Hotel Waste Management.


Offers vital insight into the top 25 KPIs of 2011-2012 which are necessary for assessing and optimizing performance if you want to excel in the Hotel sector.

The top five KPIs are:

$ Total Revenue per available room (TRevPAR)

# Length of stay in hotel

% Capture rate of hotel guests

$ Revenue per available square meter (RevPAM)

$ Revenue per available customer (RevPAC)

  • Category: Research reports
  • Product ID: sK0128591
  • Publication date: November 1, 2012
  • File format: PDF
  • Download size: 10.11 MB
  • Pages: 76

Table of contents

  • Executive Summary
  • About Key Performance Indicators (KPIs)
  • KPIs ... Naturally
  • Community Profile
  • 2011-2012 Functional Areas Taxonomy
  • 2011-2012 Industries Taxonomy
  • KPI Documentation form Explained
  • Hotel as an Industry
  • Top 25 Hotel KPIs of 2011-2012 List
  • Appendix A: Related Reports
  • Appendix B: Training courses
  • Appendix C: Advisory services
  • Appendix D: Technology solutions
  • Appendix E: Glossary of terms

"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia

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