Top 25 HR Service Delivery KPIs of 2011-2012

In stock
Delivery Method

An organization’s employees represent HR professionals’ key customers. As a result, providing excellent HR service ex periences within theorganization constitutes as a goal of the entire HR team and is of special interest to the Service Delivery HR function.

The Top 25 HR Service Delivery KPIs of 2011 - 2012 report contains a thorough analysis on the most popular human resources service delivery KPIs in 2011-2012, selected by the number of views they received from the community.

About Service Delivery as a Human Resources Function

The Human Resources function has the overall responsibility to implement strategies and policies regarding the management of individualswithin the organization. Its prime role is to support the achievement of organizational goals by ensuring that relevant and innovative peoplepolicies, practices and systems are in place so that the organization can attract, retain and develop outstanding employees.

The HR service delivery sub-categories on are:

  • HR Staffing;
  • HR ROI;
  • Payroll;
  • HRIT;
  • HR Outsourcing;
  • HR Service Quality.


Offers vital insight into the top 25 KPIs of 2011-2012 which are necessary for assessing and optimizing performance if you want to excel in the HR Service Delivery sector.

The top five KPIs are:

# Time to fill vacant position

# Employee engagement index

% Employment offers made within the target timeframe

% Performance appraisals completed on time

# Lost time injury frequency rate

  • Category: Research reports
  • Product ID: sK0128371
  • Publication date: November 1, 2012
  • File format: PDF
  • Download size: 8.42 MB
  • Pages: 76

Table of contents

  • Executive Summary
  • About Key Performance Indicators (KPIs)
  • KPIs ... Naturally
  • Community Profile
  • 2011-2012 Functional Areas Taxonomy
  • 2011-2012 Industries Taxonomy
  • KPI Documentation form Explained
  • Service Delivery as a HR Function
  • Top 25 HR Service Delivery KPIs of 2011-2012 List
  • Appendix A: Related Reports
  • Appendix B: Training courses
  • Appendix C: Advisory services
  • Appendix D: Technology solutions
  • Appendix E: Glossary of terms

"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia

Online Purchasing Instructions

Online Purchasing Instructions
Online Purchasing Instructions

Choose a product and add it to the cart

Online Purchasing Instructions

Add more products or proceed to checkout

Online Purchasing Instructions

Fill in all the information and finalize the order

Online Purchasing Instructions

Check your email for confirmation and details