Top 25 HR Service Delivery KPIs of 2011-2012

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An organization’s employees represent HR professionals’ key customers. As a result, providing excellent HR service ex periences within theorganization constitutes as a goal of the entire HR team and is of special interest to the Service Delivery HR function.

The Top 25 HR Service Delivery KPIs of 2011 - 2012 report contains a thorough analysis on the most popular human resources service delivery KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com community.

About Service Delivery as a Human Resources Function

The Human Resources function has the overall responsibility to implement strategies and policies regarding the management of individualswithin the organization. Its prime role is to support the achievement of organizational goals by ensuring that relevant and innovative peoplepolicies, practices and systems are in place so that the organization can attract, retain and develop outstanding employees.

The HR service delivery sub-categories on smartKPIs.com are:

  • HR Staffing;
  • HR ROI;
  • Payroll;
  • HRIT;
  • HR Outsourcing;
  • HR Service Quality.

 

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