Top 25 Hotel KPIs of 2011-2012

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In the recent decades, the hospitality industry witnessed significant developments, as a result of the diversification of consumer needs and the demand for new and improved services. More emphasis is put today on services like organizing meetings, conventions and other business-related events.

The Top 25 Hotel KPIs of 2011 - 2012 report contains a thorough analysis on the most popular hotel KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com community.

About Hotel as an Industry

Hotel activities include the provision of short-stay accommodation for visitors and other travelers, but also the provision of longer-term accommodation for students, workers and similar categories. Some units may provide only accommodation, while others provide a combination of accommodation, meals and/or recreational facilities. KPIs focus on the efficiency in operating the accommodation unit and on customer-related performance.

Hotel sub-categories on smartKPIs.com are:

  • Hotel Revenues;
  • Hotel Occupancy;
  • Service Portfolio;
  • Employee Productivity;
  • Operating Expenditures;
  • Hotel Waste Management.

 

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