For an assessment of the maturity level of your performance management system, as well as the overall performance of your organization’s customer service, a maturity model questionnaire will be send to your organization. Once the key employees (indicated by us) will fill in the questionnaire form, we will inform you on which of the 5 maturity levels your organization finds itself, and suggest a level-ascension plan.
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details
Filter
Now Shopping by
Shopping Options
- Category Root Catalog Remove This Item
Category
Functional Area
- Accounting 39 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 13 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 36 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 8 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 16 items
- N/A 414 items
Industry
- Agriculture 35 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 7 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 13 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 13 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 423 items
Practice domain
- Balanced Scorecard System 47 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 46 items
- Innovation Performance 10 items
- Performance Improvement 93 items
- Performance Measurement 276 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 6 items
- N/A 62 items