For an assessment of the maturity level of your performance management system, as well as the overall performance of your organization’s customer service, a maturity model questionnaire will be send to your organization. Once the key employees (indicated by us) will fill in the questionnaire form, we will inform you on which of the 5 maturity levels your organization finds itself, and suggest a level-ascension plan.
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Functional Area
- Accounting 7 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 10 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 35 items
- Information Technology 10 items
- Knowledge & Innovation 18 items
- Marketing & Communications 15 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 10 items
- Supply Chain, Procurement, Distribution 19 items
- N/A 295 items
Practice domain
- Balanced Scorecard System 15 items
- Benchmarking 11 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 51 items
- Innovation Performance 10 items
- Performance Improvement 101 items
- Performance Measurement 150 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 7 items
- N/A 60 items