For an assessment of the maturity level of your performance management system, as well as the overall performance of your organization’s customer service, a maturity model questionnaire will be send to your organization. Once the key employees (indicated by us) will fill in the questionnaire form, we will inform you on which of the 5 maturity levels your organization finds itself, and suggest a level-ascension plan.
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- Balanced Scorecard System 33 items
- Benchmarking 6 items
- Customer Service 4 items
- Data Analysis 8 items
- Data Visualization 3 items
- Employee Performance 26 items
- Innovation Performance 6 items
- Performance Improvement 56 items
- Performance Measurement 43 items
- Personal Performance 6 items
- Strategy and Business Planning 7 items
- Supplier Performance 4 items
- N/A 28 items
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