Top 25 Knowledge Management KPIs of 2010

Knowledge Management (KM) represents one of the core internal capabilities that can enhance organizational learning, knowledge development and generate competitive advantage through intangible assets. The use of KM KPIs assists in monitoring and documenting the value added by initiatives in this area.

The Top 25 Knowledge Management KPIs of 2010 report is a comprehensive analysis on the most popular KM KPIs in 2010, selected by the number of views from the smartKPIs.com community.

About the Knowledge Management functional area

Knowledge Management refers to identify, create, represent, distribute and enable the knowledge embodied in individuals or embedded in organizational processes or practice. Its added value stands in the effectiveness with which the managed knowledge enables the members of the organization to deal with today's context. KPIs refer to Knowledge Management practices used within the organization, their efficacy and efficiently implementation.

Highlights from the report

Top 25 Knowledge Knowledge KPIs of 2010 offers an overview of the most popular KPIs for the KM function, by combining input from the smartKPIs.com community with research and analysis from the editorial team. Some of the main sections are:

• "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;

• An introduction to the custom KPI documentation form developed by the smartKPIs.com research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);

• A list with the names of the Top 25 Knowledge Management KPI examples in 2010 on smartKPIs.com, followed by a brief analysis of each;

• Among the most popular 25 KPI examples for the Knowledge Management function in 2010, top 3 is made of:

                - # Average age of documents in knowledge repository

                - % Employees that contribute to the knowledge base

                - % Documents in non-enterprise repositories

• A detailed description of each KPI listed in the report, as documented in smartKPIs Premium (the premium content section of smartKPIs.com);

• Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.