Top 25 Information Technology KPIs of 2011-2012
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The Top 25 Information Technology KPIs of 2011 - 2012 report contains a thorough analysis on the most popular IT KPIs in 2011-2012, selected by the number of views they received from the smartKPIs.com community.
About Information Technology as a Functional Area
Information Technology (IT) is the functional area in charge of making information available, easily accessible and secured within the organization, by studying, designing, developing and implementing the computer-based information systems, particularly software applicationsand computer hardware. IT includes a number of divisions, such as: Application Development, Enterprise Architecture, IT-General, IT-Security, Network Management, and Service Management.
Information Technology sub-categories on smartKPIs.com are:
- IT Service Quality;
- Programming Errors;
- IT Costs;
- IT Security;
- Infrastructure;
- Software Development.
Offers vital insight into the top 25 KPIs of 2011-2012 which are necessary for assessing and optimizing performance if you want to excel in the Information Technology sector.
The top five KPIs are:
# Time for service request fulfillment
% Local area network (LAN) server availability
# System Development Life Cycle (SDLC) exceptions granted
# Bugs assigned not in pipeline
% Productivity lost due to infrastructure
- Category: Research reports
- Product ID: sK0128171
- Publication date: November 1, 2012
- File format: PDF
- Download size: 8.07 MB
- Pages: 76
Table of contents
- Executive Summary
- About Key Performance Indicators (KPIs)
- KPIs ... Naturally
- smartKPIs.com Community Profile
- 2011-2012 smartKPIs.com Functional Areas Taxonomy
- 2011-2012 smartKPIs.com Industries Taxonomy
- KPI Documentation form Explained
- Information Technology as a Functional Area
- Top 25 Information Technology KPIs of 2011-2012 List
- Appendix A: Related Reports
- Appendix B: Training courses
- Appendix C: Advisory services
- Appendix D: Technology solutions
- Appendix E: Glossary of terms
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Organizational Development, Zeler & Company, Greece
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Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia
"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
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