Top 10 KPIs of 2011-2012

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The use of tools is essential for the achievement of results. Key Performance Indicators (KPIs) are today some of the most popular management tools.

The Top 10 KPIs of 2011-2012 report is a synthesis of the most popular KPIs in 2011-2012, selected by the number of views they received from the community.

Highlights from the report

Top 10 KPIs of 2011-2012 offers an overview of how KPIs are used in practice today, by combining input from the community with research and analysis from the editorial team. Some of the main sections are:

  • "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;
  • A list with the names of the Top 10 KPI examples in 2011-2012 on, followed by a brief analysis of each;

  • Among the most popular 10 KPI examples in 2011-2012, top 3 is made of:
    • % Hospital bed occupancy rate
    • % Call setup success rate (CSSR)
    • % Realization rate
  • A detailed description of each KPI listed in the report, as documented in smartKPIs Premium (the premium content section of

For a more complex analysis and insights on KPIs as performance measurement tools and a glossary explaining the most important terms describing KPIs, see the Top 25 KPIs of 2011-2012 reports.

Describes the most popular 10 KPIs for 2011-2012 which are essential for improving performance across industries.

The top three KPIs of 2011-2012:

  • % Hospital bed occupancy rate
  • % Call setup success rate (CSSR)
  •  % Realization rate.
  • Category: Research reports
  • Product ID: sK0128891
  • Publication date: 1 November 2012
  • File format: PDF
  • Download size: 6 MB
  • Pages: 23

Table of contents

  • Executive Summary
  • KPIs ... Naturally
  • Community Profile
  • 2011-2012 Functional Areas Taxonomy
  • 2011-2012 Industries Taxonomy
  • Top 10 KPIs of 2011-2012 Countdown Analysis
  • Top 10 KPIs of 2011-2012 List
  • Appendix A: Related Reports
  • Appendix B: Training courses
  • Appendix C: Advisory services
  • Appendix D: Technology Solutions
  • Appendix E: Glossary of Terms

"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia

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