The Utilities KPI Dictionary

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The Utilities KPI Dictionary

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Utilities, The KPI Institute provides professionals a useful resource for novices and experts alike. 

It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.

Structure of The Utilities KPI Dictionary

The KPI taxonomy presented in the dictionary covers all major functions of Utilities, such as:

  • Electricity
  • Natural Gas
  • Water and Sewage


  • Reflect on the performance of electric energy generating facilities
  • Improve quality at every level of the organization
  • Monitor product compliance with a set of standards
  • Reduce waste, rework and adjust processes and procedures

This dictionary provides valuable information on over 300 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in 3 main service categories:


Natural Gas

Water and Sewage

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"I have referred to a report from for one of my assignments earlier and have found it very helpful."

Birju Sheth, India

"The materials are designed in a simple yet rich way."

Senior Performance Specialist, National Water Company, Saudi Arabia

"Great value taken from the content that could be easily applied to our organisation."

Head of Human Resources Business solutions, Qatar Petroleum, Qatar

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