The Telecommunications KPI Dictionary
Related Products
The Human Telecommunications KPI Dictionary
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Telecommunications industry, The KPI Institute provides professionals a useful resource for novices and experts alike.
It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.
Structure of The Telecommunications KPI Dictionary
The KPI taxonomy presented in the dictionary covers all major functions of the Telecommunications industry, such as:
- Call center
- FTX
- Telecommunications
Benefits
- Build a feasible workforce
- Perfect people policies, practices and systems
- Ensure that the financial and operational telecom models achieve their targets
- Offer valuable insight on the quality of inbound and outbound calls
This dictionary provides valuable information on over 110 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in 3 main categories:
Call Center
FTTX
Telecommunications
Publication date
9/30/2015
File format
Download size
6 MB
Pages
29
"I have referred to a report from smartKPIs.com for one of my assignments earlier and have found it very helpful."
Birju Sheth, India
"The materials are designed in a simple yet rich way."
Senior Performance Specialist, National Water Company, Saudi Arabia
"Great value taken from the content that could be easily applied to our organisation."
Head of Human Resources Business solutions, Qatar Petroleum, Qatar
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details
- Category Root Catalog Remove This Item
- Functional Area N/A Remove This Item
- Agriculture 4 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 5 items
- Government - State / Federal 4 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 13 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 1 item
- Real Estate / Property 23 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 7 items
- Transportation 5 items
- Utilities 16 items
- N/A 295 items
- Balanced Scorecard System 15 items
- Benchmarking 24 items
- Customer Service 8 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 35 items
- Innovation Performance 2 items
- Performance Improvement 91 items
- Performance Measurement 192 items
- Personal Performance 3 items
- Strategy and Business Planning 7 items
- Supplier Performance 2 items
- N/A 49 items