The Professional Services KPI Dictionary
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The Professional Services KPI Dictionary
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Professional Services industries, The KPI Institute provides professionals a useful resource for novices and experts alike.
It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.
Structure of The Professional Services KPI Dictionary
The KPI taxonomy presented in the dictionary covers all major functions of the Professional Services industries, such as:
- Accounting Services
- Business Consulting
- Engineering
- Legal Practice
- Recruitment / Employment Activities
Benefits
- Focus on both consulting management operations and individual level performance
- Reflect on the efficiency and effectiveness of the recruitment process
- Define the success and overall performance of units and practices
- Provide a platform for continuous improvement
This dictionary provides valuable information on over 180 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in 5 main categories:
Accounting Services
Business Consulting
Engineering
Legal Practice
Recruitment / Employment Activities
Publication date
10/16/2015
File format
Download size
7 MB
Pages
35
"I have referred to a report from smartKPIs.com for one of my assignments earlier and have found it very helpful."
Birju Sheth, India
"The materials are designed in a simple yet rich way."
Senior Performance Specialist, National Water Company, Saudi Arabia
"Great value taken from the content that could be easily applied to our organisation."
Head of Human Resources Business solutions, Qatar Petroleum, Qatar
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- Category Root Catalog Remove This Item
- Accounting 63 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 14 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 36 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 22 items
- N/A 416 items
- Agriculture 59 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 7 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 15 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 14 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 430 items
- Balanced Scorecard System 72 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 46 items
- Innovation Performance 10 items
- Performance Improvement 94 items
- Performance Measurement 284 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 6 items
- N/A 62 items