The Hospitality and Tourism KPI Dictionary
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The Hospitality and Tourism KPI Dictionary
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Hospitality and Tourism industry,The KPI Institute provides professionals a useful resource for novices and experts alike.
It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.
Structure of The Hospitality and Tourism KPI Dictionary
The KPI taxonomy presented in the dictionary covers all major functions of the Hospitality and Tourism industry, such as:
- Food and Beverage Service
- Tour Operator
- Hotel
- Travel Agency
Benefits
- Monitor the performance in terms of customer satisfaction and quality of service
- Evaluation of full -service operations related to the unit`s management
- Establish the measurement criteria for delivery, booking and customer service proficiency
This dictionary provides valuable information on over 170 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in the the 4 main functions:
Food and Beverage Service
Hotel/Accommodation
Tour Operator
Travel Agency
Publication date
10/8/2015
File format
Download size
6 MB
Pages
34
"I have referred to a report from smartKPIs.com for one of my assignments earlier and have found it very helpful."
Birju Sheth, India
"The materials are designed in a simple yet rich way."
Senior Performance Specialist, National Water Company, Saudi Arabia
"Great value taken from the content that could be easily applied to our organisation."
Head of Human Resources Business solutions, Qatar Petroleum, Qatar
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