The Telecommunications KPI Dictionary

The Human Telecommunications KPI Dictionary

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Telecommunications industry, The KPI Institute provides professionals a useful resource for novices and experts alike.

It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system. 

Structure of The Telecommunications KPI Dictionary

The KPI taxonomy presented in the dictionary covers all major functions of the Telecommunications industry, such as: 

• Call center
• FTX
• Telecommunications

Benefits

• Build a feasible workforce
• Perfect people policies, practices and systems
• Ensure that the financial and operational telecom models achieve their targets
• Offer valuable insight on the quality of inbound and outbound calls