The Professional Services KPI Dictionary

The Professional Services KPI Dictionary

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Professional Services industries, The KPI Institute provides professionals a useful resource for novices and experts alike.

It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.

Structure of The Professional Services KPI Dictionary

The KPI taxonomy presented in the dictionary covers all major functions of the Professional Services industries, such as: 

• Accounting Services
• Business Consulting
• Engineering
• Legal Practice
• Recruitment / Employment Activities

Benefits   

• Focus on both consulting management operations and individual level performance
• Reflect on the efficiency and effectiveness of the recruitment process
• Define the success and overall performance of units and practices
• Provide a platform for continuous improvement