The Hospitality and Tourism KPI Dictionary
Related Products
The Hospitality and Tourism KPI Dictionary
By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for the Hospitality and Tourism industry,The KPI Institute provides professionals a useful resource for novices and experts alike.
It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also to improve an existing performance measurement system.
Structure of The Hospitality and Tourism KPI Dictionary
The KPI taxonomy presented in the dictionary covers all major functions of the Hospitality and Tourism industry, such as:
- Food and Beverage Service
- Tour Operator
- Hotel
- Travel Agency
Benefits
- Monitor the performance in terms of customer satisfaction and quality of service
- Evaluation of full -service operations related to the unit`s management
- Establish the measurement criteria for delivery, booking and customer service proficiency
This dictionary provides valuable information on over 170 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in the the 4 main functions:
Food and Beverage Service
Hotel/Accommodation
Tour Operator
Travel Agency
Publication date
10/8/2015
File format
Download size
6 MB
Pages
34
"I have referred to a report from smartKPIs.com for one of my assignments earlier and have found it very helpful."
Birju Sheth, India
"The materials are designed in a simple yet rich way."
Senior Performance Specialist, National Water Company, Saudi Arabia
"Great value taken from the content that could be easily applied to our organisation."
Head of Human Resources Business solutions, Qatar Petroleum, Qatar
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details
- Category Publications Remove This Item
- Accounting 142 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 10 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 9 items
- Information Technology 8 items
- Knowledge & Innovation 7 items
- Marketing & Communications 8 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 3 items
- Sales & Customer Service 7 items
- Supply Chain, Procurement, Distribution 13 items
- N/A 186 items
- Agriculture 137 items
- Arts & Culture 3 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 8 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 13 items
- Hospitality & Tourism 9 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 4 items
- Publishing 2 items
- Real Estate / Property 15 items
- Resources 4 items
- Retail 3 items
- Sport Management 3 items
- Telecommunications / Call Center 6 items
- Transportation 5 items
- Utilities 14 items
- N/A 165 items