Certified Performance Management Systems Audit Professional
Introduction
The KPI Institute’s Certified Performance Management Systems Audit Professional online training course makes use of over 10 years worth of research on the use, improvement, and management of maturity models, for an organization’s capability maturity diagnosis.
Through our comprehensive, self-paced learning program, you will know how to assess and compare performance management systems, through the perspective of 5 different capabilities – strategic planning, performance measurement, performance management, performance culture, and employee performance management.
Benefits
- Ensure you have the right tools, processes and people in the right place for your Performance Management System;
- Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
- Obtain premium recognition for your skills as a Certified Performance Audit Professional.
Learning objectives
- Understand how to deploy and conduct a performance audit process;
- Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
- Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
- Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed.
Agenda
Module 1 - Performance Management Fundamentals
- Strategic Planning Essentials
- Performance Measurement Essentials
- Performance Improvement Essentials
- Employee Performance Management Essentials
- Performance Culture Essentials
Module 2 - Performance Management System (PMS) Audit
- Key Terminology
- Audit Typology
- Audit Principles
- The Role of PMS Audit
- Governance
- Audit Objectives, Scope and Criteria
- The PMS Audit as a Project
- The PMS Audit as a Process
Module 3 - Maturity Assessment Methodology
- What are Maturity Models?
- Integrated Performance Management Maturity Model
- Assessment methdology
- Maturity levels
Module 4 - Evidence-based assessment
- Data collection for evidence-based assessment
- Documents presentation - Strategic planning
- Documents presentation - Performance measurement
- Documents Presentation - Performance Improvement
- Documents Presentation - Employee Performance Management
- Documents Presentation - Performance Culture
- Documents Presentation - General Management Tools
- Documents Sampling
- Documentation Tutorial
Module 5 - Perception-based assessment
- Data collection through survey
- Data analysis for survey results
- GPA Unit online platform for assessment - Tutorial
Module 6 - Interviews
- Interview Guide Development
- Conducting Interviews
Module 7 - Data analysis
- Data consolidation: Documents, Survey and Interviews
- Final maturity score interpretation
- Data interpretation case study
Module 8 - Audit outputs
- Audit outputs and communication
- Audit report structure
- Audit conclusions and recommendations
- Roadmap for continuous improvement
Module 9 - Course review
- Course review
Cristina Mihăiloaie
GPAU Accredited Assessor - Master Level
Head of Innovation and Product Design, Global Performance Audit Unit (GPAU)
Cristina Mihăiloaie is a passionate Strategy and Performance Management Expert. Her professional views are shaped by over a decade of practice in research, advisory, and training in this field.
As part of the founding team at The KPI Institute, Cristina has led the Research Division and overseen research programs like Top 25 KPIs Series, State of Strategy and Performance Management Practice, and Government Services Index. She was involved directly in developing best practices included in certification programs or integrated into advisory methodologies.
The Integrated Performance Maturity Model by GPAU is among the most complex frameworks developed and improved throughout years under her lead and contribution merging academic research with practitioner expertise.
Advocating for impactful strategy planning and performance management worldwide, Cristina has advised organizations from North America, Europe, and the GCC on how to successfully integrate best practices in local contexts. She has delivered over 1,000 hours of advisory and training for executives across industries: financial institutions, utilities, telecommunications, professional services, and holding companies.
Cristina is a Master Trainer since 2014, authorized by Association for Talent Development, USA.
How can I use my micro-certificates to obtain the Certified Performance Management Systems Audit Professional Diploma?
Any professional who has obtained a micro-certificate from The KPI Institute for one or more courses listed below in the last 12 months is eligible for the bridging program.
- Certificate in Strategy Planning Maturity Assessment
- Certificate in Performance Measurement Maturity Assessment
- Certificate in Performance Improvement Maturity Assessment
- Certificate in Employee Performance Management Maturity Assessment
The bridging program enables learners to get certified as Performance Management Systems Audit Professionals without going through the entire curriculum of the Certified Performance Management Systems Audit Professionals as some of the content has already been covered in the micro-certifications obtained. In addition to skipping parts of the training content, the learners also enjoy a discounted fee from the total cost of the certification.
For a customized bridging roadmap and additional details, please contact: [email protected]
What is the difference between the face-to-face course and the online course?
The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.
What are the prerequisites for taking a course?
There is no prerequisites required.
Who should I contact if I have questions throughout the course?
You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these modes of communications.
How do I register for an online course?
You can register for an online course the same way you would register for any training course organized by The KPI Institute.
If you enroll through The KPI Institute Store you will receive a confirmation email containing instructions for accessing your online course. If you enroll by fax or telephone, you will also receive your confirmation by email.
How can I download course materials?
Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.
What kind of computer equipment do I need in order to take an online course?
Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.
Who do I contact for technical support?
If you are experiencing technical difficulties, contact our Customer Service team: [email protected] or +61 3 9028 2223
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