Certified Performance Management Systems Audit Professional

In stock


The KPI Institute’s Certified Performance Management Systems Audit Professional online training course makes use of over 10 years worth of research on the use, improvement, and management of maturity models, for an organization’s capability maturity diagnosis.

Through our comprehensive, self-paced learning program, you will know how to assess and compare performance management systems, through the perspective of 5 different capabilities – strategic planning, performance measurement, performance management, performance culture, and employee performance management.


  • Ensure you have the right tools, processes and people in the right place for your Performance Management System;
  • Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;
  • Conduct a full maturity assessment for one organization by accessing for free our full methodology (all 5 capabilities);
  • Obtain premium recognition for your skills as a Certified Performance Audit Professional.

Learning objectives 

  • Understand how to deploy and conduct a performance audit process;
  • Learn how to use the Performance Maturity Model Framework as part of the audit methodology;
  • Develop the ability to interpret the data and perform statistical analysis based on the survey results received;
  • Gain clear understanding and insights for reviewing performance management documents produced by the organization assessed.


Module 1 - Performance Management Fundamentals

  • Strategic Planning Essentials
  • Performance Measurement Essentials
  • Performance Improvement Essentials
  • Employee Performance Management Essentials
  • Performance Culture Essentials

Module 2 - Performance Management System (PMS) Audit

  • Key Terminology
  • Audit Typology
  • Audit Principles
  • The Role of PMS Audit
  • Governance
  • Audit Objectives, Scope and Criteria
  • The PMS Audit as a Project
  • The PMS Audit as a Process

Module 3 - Maturity Assessment Methodology

  • What are Maturity Models?
  • Integrated Performance Management Maturity Model
  • Assessment methdology
  • Maturity levels

Module 4 - Evidence-based assessment

  • Data collection for evidence-based assessment
  • Documents presentation - Strategic planning
  • Documents presentation - Performance measurement
  • Documents Presentation - Performance Improvement
  • Documents Presentation - Employee Performance Management
  • Documents Presentation - Performance Culture
  • Documents Presentation - General Management Tools
  • Documents Sampling
  • Documentation Tutorial

Module 5 - Perception-based assessment

  • Data collection through survey
  • Data analysis for survey results
  • GPA Unit online platform for assessment - Tutorial

Module 6 - Interviews

  • Interview Guide Development
  • Conducting Interviews

Module 7 - Data analysis

  • Data consolidation: Documents, Survey and Interviews
  • Final maturity score interpretation
  • Data interpretation case study

Module 8 - Audit outputs

  • Audit outputs and communication
  • Audit report structure
  • Audit conclusions and recommendations
  • Roadmap for continuous improvement

Module 9 - Course review

  • Course review

Cristina Mihailoaie

Business Unit Manager - Research Division

The KPI Institute

As a certified Master Trainer (Association for Talent Development, USA), she has completed over 1,000 hours of lectures for open courses, in-house workshops, or conference presentations on strategy and performance management topics.

In her role as Manager of the Research Division, she coordinated the development and launch of all educational programs and publications of The KPI Institute, acting also as a subject matter expert in the area of Performance Management.

She is amongst the main contributors to the Integrated Performance Maturity Framework development, The KPI Institute, and GPA Unit's proprietary tool for performance management assessments. She acts on behalf of the GPA Unit as a Senior Assessor and provides quality assurance for audit assignments.

Cristina assists and guides client companies to define strategy, select and measure KPIs, and enhance employee performance management practices. In the past 10 years, she has developed customized assessment tools, industry-specific strategy maps, scorecards, and dashboards for public and private organizations (oi l& gas, manufacturing, telecommunications, finance, and banking), as well as employee scorecards for a large variety of roles.

How can I use my micro-certificates to obtain the Certified Performance Management Systems Audit Professional Diploma?

Any professional who has obtained a micro-certificate from The KPI Institute for one or more courses listed below in the last 12 months is eligible for the bridging program.

  • Certificate in Strategy Planning Maturity Assessment
  • Certificate in Performance Measurement Maturity Assessment
  • Certificate in Performance Improvement Maturity Assessment
  • Certificate in Employee Performance Management Maturity Assessment

The bridging program enables learners to get certified as Performance Management Systems Audit Professionals without going through the entire curriculum of the Certified Performance Management Systems Audit Professionals as some of the content has already been covered in the micro-certifications obtained. In addition to skipping parts of the training content, the learners also enjoy a discounted fee from the total cost of the certification.
For a customized bridging roadmap and additional details, please contact: [email protected]

What is the difference between the face-to-face course and the online course?

The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.

What are the prerequisites for taking a course?

There is no prerequisites required.

Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these modes of communications.

How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.

If you enroll through The KPI Institute Store you will receive a confirmation email containing instructions for accessing your online course. If you enroll by fax or telephone, you will also receive your confirmation by email.

How can I download course materials?

Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates and supplemental documents that will help you brush up or dive deeper on concepts within that course. However, video presentations are not available for download.

What kind of computer equipment do I need in order to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - chromeOS.
Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

Who do I contact for technical support?

If you are experiencing technical difficulties, contact our Customer Service team: [email protected] or +61 3 9028 2223

Contact us if you would like to attend this course or partner in organizing it in your local market:

Online Purchasing Instructions

Online Purchasing Instructions
Online Purchasing Instructions

Choose a product and add it to the cart

Online Purchasing Instructions

Add more products or proceed to checkout

Online Purchasing Instructions

Fill in all the information and finalize the order

Online Purchasing Instructions

Check your email for confirmation and details