Adopting Business Excellence for Achieving Outstanding Results 2016 Global Edition
Summary outline of the webinar
Research across the US, Europe, Australia and New Zealand indicates that organizations with a business excellence approach obtain significant and sustainable business improvement benefits beyond financial success, such as enhanced innovation, increased customer satisfaction, organizational growth, increased employee engagement, improved efficiency and effectiveness and product/service reliability.
Adopting the business excellence model provides a balanced approach on criteria and measures against which organizations can objectively assess their management, operational, value chain systems and performance, and compare their processes’ performance with world standard benchmark levels, or with the performance of other organizations.
Main topics covered
- Business Excellence Fundamentals
- EFQM Excellence Model
- Importance and relevance of KPIs in achieving outstanding performance results
- Benchmarking of processes and resultsThe importance of KPI balancing
Key Learning Points
- Business Excellence Fundamentals
- EFQM Excellence Model
- Importance and relevance of KPIs in achieving outstanding performance results
- Benchmarking of processes and results
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- Category Root Catalog Remove This Item
- Accounting 176 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 14 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 36 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 22 items
- N/A 441 items
- Agriculture 172 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 8 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 15 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 22 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 446 items
- Balanced Scorecard System 185 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 51 items
- Innovation Performance 10 items
- Performance Improvement 103 items
- Performance Measurement 294 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 7 items
- N/A 62 items