Adopting Business Excellence for Achieving Outstanding Results 2016 Global Edition

Summary outline of the webinar

Research across the US, Europe, Australia and New Zealand indicates that organizations with a business excellence approach obtain significant and sustainable business improvement benefits beyond financial success, such as enhanced innovation, increased customer satisfaction, organizational growth, increased employee engagement, improved efficiency and effectiveness and product/service reliability.

Adopting the business excellence model provides a balanced approach on criteria and measures against which organizations can objectively assess their management, operational, value chain systems and performance, and compare their processes’ performance with world standard benchmark levels, or with the performance of other organizations. 

Main topics covered

• Business Excellence Fundamentals 
• EFQM Excellence Model 
• Importance and relevance of KPIs in achieving outstanding performance results 
• Benchmarking of processes and resultsThe importance of KPI balancing

Key Learning Points

• Business Excellence Fundamentals 
• EFQM Excellence Model 
• Importance and relevance of KPIs in achieving outstanding performance results 
• Benchmarking of processes and results