Using KPIs to maximize the value added by your HR department

Summary outline of the webinar

Shared Services & Outsourcing Network’s 2015 State of the Industry Survey outlined the internal process optimization as the major trend in 2015. There is an increased need for Human Resources professionals to consolidate their strategic role in the organization through process improvement and by generating added value from their activities. In this context, performance management provides the necessary tools to manage a successful Human Resources function.

Main topics covered

• KPI related terminology;
• KPIs for Human Resources;
• The Human Resources Scorecard;
• Usage of the Human Resources Dashboard for everyday decisions;
• Value added by using Human Resources KPIs.

Key Learning Points

• Understand the importance of KPIs for the HR Department;
• Identify good practices in measuring the HR Department’s performance;
• Learn how to develop the HR Scorecard and Dashboard;
• Use KPI results for making informed decisions.