KPI Documentation

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Summary outline of the webinar

Once Key Performance Indicators (KPIs) have passed through the selection process, they need to be documented, in order to be activated. KPI documentation refers to defining for each indicator a set of fields considered as important in order to enhance their understanding. Among the most popular fields in the documentation form are the definition, calculation formula and target.

Main topics covered

• The importance of using a KPI documentation form;
• The process of documenting KPIs;
• The process of target setting for KPIs;
• Challenges in working with targets.

Key learning points

• Understand the KPI documentation form functions;
• Document a KPI;
• Follow the target setting process;
• Identify KPI target sources;
• Understand the negative impact of target setting.

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