Benchmarking Essentials
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Summary outline of the webinar
Benchmarking has been described by experts as “finding and implementing best practices”. This type of research seeks to compare data obtained by studying similar processes or activities and identify, adapt and implement the practices that produced the best performance results within an organization.
Main topics covered
- Benchmarking: concept, definitions, terminology;
- Benchmarking history;
- Types of benchmarking;
- Benchmarking flow-process.
Key learning points
- Assess the terminology concepts;
- Follow the benchmarking study process;
- Understand the benefits of a benchmarking study.
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