Summary outline of the webinar
KPIs sit at the core of the very complex mechanism which is a Performance Management System. One KPI can make the difference between success and failure. As such, the entire journey of selecting, documenting and reporting KPIs must be flawless.
This educational webinar provides the knowledge you need to understand the basics of KPIs, the techniques behind them and the best practices when it comes to KPIs.
Master KPIs and you will be able to track performance at organizational and departmental level, and ultimately obtain better business results.
Main topics covered
- Understand the value added by KPIs and their position as Performance Management tools;
- Gain clarity over KPI name standards;
- Choose the right KPIs by applying specific selection techniques;
- Analyze the 4 possibilities of a KPI’s lifecycle: maintain, refresh, conserve/suspend, supersede;
- Review examples of KPIs used in business.
Key Learning Points
- What is the role of KPIs?
- How do we formulate KPIs?
- How do we select the most relevant KPIs?
- Where do we report KPIs?
- What are the next steps in working with KPIs?
Online Purchasing Instructions
Choose a product and add it to the cart
Add more products or proceed to checkout
Fill in all the information and finalize the order
Check your email for confirmation and details
Filter
Now Shopping by
Shopping Options
- Category Root Catalog Remove This Item
Functional Area
- Accounting 132 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 14 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 36 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 22 items
- N/A 432 items
Industry
- Agriculture 128 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 8 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 15 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 17 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 442 items
Practice domain
- Balanced Scorecard System 141 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 50 items
- Innovation Performance 10 items
- Performance Improvement 101 items
- Performance Measurement 289 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 6 items
- N/A 62 items