Top 25 Service Management KPIs - 2018 Edition

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$35.00

The Top 25 Service Management KPIs– 2018 Edition report compiles the most popular 25 KPIs used by global IT divisions throughout 2016 and 2018. The methodology used to advance this report consisted in ranking the KPI examples documented and published on smartKPIs.com, based on the number of views acquired in the period mentioned.

 

Having reached their fourth edition since their first launch in 2011, the Top 25 KPIs Reports provide a complete hands-on experience in working with KPIs. The reports now contain not only 2 pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of performance measurement.

 

By emphasizing the use of KPIs today, the Top 25 Service Management KPIs– 2018 Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.

Key Performance Indicators (KPIs) embody the critical component of modern performance management and measurement systems. There are many organizations today that have diverse performance management initiatives, which measure organizational performance against desired results through KPIs. To provide a glimpse into the use of KPIs in practice, The KPI Institute has launched its 2018 edition of Top KPI report. The reports were dedicated to analyzing the most popular KPIs across major functional areas and industries.

 

Section I

 

How to Use This Report

Report Structure

Report Highlights

 

Section II

 

About The KPI Institute

smartKPIs.com Community Profile

2018 smartKPIs.com Functional Areas Taxonomy

2018 smartKPIs.com Industries Taxonomy

 

Section III

KPI…Naturally

About Key Performance Indicators (KPIs)

Advice on KPI Selection

KPI Documentation Guidelines

Target Setting: From Theory to Practice

Data Gathering Dimensions

Enhancing Performance Data Through Visualization

Data Analysis

KPI Reporting

 

Section IV

Information Technology Functional Area

Top 25 Service Management KPIs of 2016-2018

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Section V

Appendix A: Related Reports

Appendix B: Reference Collection of Books

Appendix C: Performance Management Toolkits

Appendix D: Performance Magazine

Appendix E: Memberships

Appendix F: Subscriptions

Appendix G: Training Courses

Appendix H: Skills Academy

Appendix I: Advisory Services

Appendix J: Audit

Appendix K: Software

Appendix L: Glossary of Terms

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