Top 25 Service Management KPIs - 2018 Edition
The Top 25 Service Management KPIs– 2018 Edition report compiles the most popular 25 KPIs used by global IT divisions throughout 2016 and 2018. The methodology used to advance this report consisted in ranking the KPI examples documented and published on smartKPIs.com, based on the number of views acquired in the period mentioned.
Having reached their fourth edition since their first launch in 2011, the Top 25 KPIs Reports provide a complete hands-on experience in working with KPIs. The reports now contain not only 2 pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of performance measurement.
By emphasizing the use of KPIs today, the Top 25 Service Management KPIs– 2018 Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization.
Key Performance Indicators (KPIs) embody the critical component of modern performance management and measurement systems. There are many organizations today that have diverse performance management initiatives, which measure organizational performance against desired results through KPIs. To provide a glimpse into the use of KPIs in practice, The KPI Institute has launched its 2018 edition of Top KPI report. The reports were dedicated to analyzing the most popular KPIs across major functional areas and industries.
Section I
How to Use This Report
Report Structure
Report Highlights
Section II
About The KPI Institute
smartKPIs.com Community Profile
2018 smartKPIs.com Functional Areas Taxonomy
2018 smartKPIs.com Industries Taxonomy
Section III
KPI…Naturally
About Key Performance Indicators (KPIs)
Advice on KPI Selection
KPI Documentation Guidelines
Target Setting: From Theory to Practice
Data Gathering Dimensions
Enhancing Performance Data Through Visualization
Data Analysis
KPI Reporting
Section IV
Information Technology Functional Area
Top 25 Service Management KPIs of 2016-2018
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Section V
Appendix A: Related Reports
Appendix B: Reference Collection of Books
Appendix C: Performance Management Toolkits
Appendix D: Performance Magazine
Appendix E: Memberships
Appendix F: Subscriptions
Appendix G: Training Courses
Appendix H: Skills Academy
Appendix I: Advisory Services
Appendix J: Audit
Appendix K: Software
Appendix L: Glossary of Terms
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