Top 25 Service Management 2011-2012

Provides essential information on the top 25 KPIs of 2011-2012 which are necessary for assessing and optimizing your performance in the Service Management sector. The top five KPIs are:

# Time for service request fulfillment

# Configuration Item (CI) attribute errors found in CMDB

% First line resolution of service request # Time to provision (MTTP)

% Timely production of management reports

• Category: Research reports
• Product ID: sK0128381
• Publication date: November 1, 2012
• File format: PDF
• Download size: 12.2 MB
• Pages: 76

Table of contents

• Executive Summary
• About Key Performance Indicators (KPIs)
• KPIs ... Naturally
• smartKPIs.com Community Profile
• 2011-2012 smartKPIs.com Functional Areas Taxonomy
• 2011-2012 smartKPIs.com Industries Taxonomy
• KPI Documentation form Explained
• Service Management as a Functional Area
• Top 25 Service Management KPIs of 2011-2012 List
• Appendix A: Related Reports
• Appendix B: Training courses
• Appendix C: Advisory services
• Appendix D: Technology solutions
• Appendix E: Glossary of terms

"The content was clear, concise and to the point. Successfully organized and easy to understand."

Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."

Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."

Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia