Top 25 Knowledge Management KPIs - 2018 Edition
Key Performance Indicators (KPIs) embody the critical component of modern performance management and measurement systems. There are many organizations today that have diverse performance management initiatives, which measure organizational performance against desired results through KPIs. To provide a glimpse into the use of KPIs in practice, The KPI Institute has launched its 2018 edition of Top KPI report. The reports were dedicated to analyzing the most popular KPIs across major functional areas and industries.
Section I
How to Use This Report
Report Structure
Report Highlights
Section II
About The KPI Institute
smartKPIs.com Community Profile
2018 smartKPIs.com Functional Areas Taxonomy
2018 smartKPIs.com Industries Taxonomy
Section III
KPI…Naturally
About Key Performance Indicators (KPIs)
Advice on KPI Selection
KPI Documentation Guidelines
Target Setting: From Theory to Practice
Data Gathering Dimensions
Enhancing Performance Data Through Visualization
Data Analysis
KPI Reporting
Section IV
Knowledge and Innovation Functional Area
Top 25 Knowledge Management KPIs of 2016-2018
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Section V
Appendix A: Related Reports
Appendix B: Reference Collection of Books
Appendix C: Performance Management Toolkits
Appendix D: Performance Magazine
Appendix E: Memberships
Appendix F: Subscriptions
Appendix G: Training Courses
Appendix H: Skills Academy
Appendix I: Advisory Services
Appendix J: Audit
Appendix K: Software
Appendix L: Glossary of Terms
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- Category Root Catalog Remove This Item
- Accounting 197 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 14 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 35 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 22 items
- N/A 447 items
- Agriculture 193 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 8 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 15 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 26 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 447 items
- Balanced Scorecard System 206 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 51 items
- Innovation Performance 10 items
- Performance Improvement 105 items
- Performance Measurement 297 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 7 items
- N/A 62 items