Top 25 Knowledge Management KPIs - 2018 Edition

Key Performance Indicators (KPIs) embody the critical component of modern performance management and measurement systems. There are many organizations today that have diverse performance management initiatives, which measure organizational performance against desired results through KPIs. To provide a glimpse into the use of KPIs in practice, The KPI Institute has launched its 2018 edition of Top KPI report. The reports were dedicated to analyzing the most popular KPIs across major functional areas and industries.

Section I

How to Use This Report

Report Structure

Report Highlights

Section II

About The KPI Institute

smartKPIs.com Community Profile

2018 smartKPIs.com Functional Areas Taxonomy

2018 smartKPIs.com Industries Taxonomy

Section III

KPI…Naturally

About Key Performance Indicators (KPIs)

Advice on KPI Selection

KPI Documentation Guidelines

Target Setting: From Theory to Practice

Data Gathering Dimensions

Enhancing Performance Data Through Visualization

Data Analysis

KPI Reporting

Section IV

Knowledge and Innovation Functional Area

Top 25 Knowledge Management KPIs of 2016-2018

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Section V

Appendix A: Related Reports

Appendix B: Reference Collection of Books

Appendix C: Performance Management Toolkits

Appendix D: Performance Magazine

Appendix E: Memberships

Appendix F: Subscriptions

Appendix G: Training Courses

Appendix H: Skills Academy

Appendix I: Advisory Services

Appendix J: Audit

Appendix K: Software

Appendix L: Glossary of Terms