Top 25 Information Technology KPIs of 2011-2012

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The Top 25 Information Technology KPIs of 2011 - 2012 report contains a thorough analysis on the most popular IT KPIs in 2011-2012, selected by the number of views they received from the community.

About Information Technology as a Functional Area

Information Technology (IT) is the functional area in charge of making information available, easily accessible and secured within the organization, by studying, designing, developing and implementing the computer-based information systems, particularly software applicationsand computer hardware. IT includes a number of divisions, such as: Application Development, Enterprise Architecture, IT-General, IT-Security, Network Management, and Service Management.

Information Technology sub-categories on are:

  • IT Service Quality;
  • Programming Errors;
  • IT Costs;
  • IT Security;
  • Infrastructure;
  • Software Development.

Offers vital insight into the top 25 KPIs of 2011-2012 which are necessary for assessing and optimizing performance if you want to excel in the Information Technology sector.

The top five KPIs are:

# Time for service request fulfillment

% Local area network (LAN) server availability

# System Development Life Cycle (SDLC) exceptions granted

# Bugs assigned not in pipeline

% Productivity lost due to infrastructure

  • Category: Research reports
  • Product ID: sK0128171
  • Publication date: November 1, 2012
  • File format: PDF
  • Download size: 8.07 MB
  • Pages: 76

Table of contents

  • Executive Summary
  • About Key Performance Indicators (KPIs)
  • KPIs ... Naturally
  • Community Profile
  • 2011-2012 Functional Areas Taxonomy
  • 2011-2012 Industries Taxonomy
  • KPI Documentation form Explained
  • Information Technology as a Functional Area
  • Top 25 Information Technology KPIs of 2011-2012 List
  • Appendix A: Related Reports
  • Appendix B: Training courses
  • Appendix C: Advisory services
  • Appendix D: Technology solutions
  • Appendix E: Glossary of terms

"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia

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