Top 25 Information Technology KPIs of 2010

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With more than 550 KPI examples, Information Technology (IT) represents a core functional area on While measurement is usually easy, KPI selection is often a challange.

A useful guide is the Top 25 Information Technology KPIs of 2010 report, a comprehensive analysis on the most popular IT KPIs in 2010, selected by the number of views from the community.

About the Information Technology functional area

IT is the functional area in charge of making available, easy accessible and secured, the information within the organization, by studying, designing, developing, implementing the computer-based information systems, particularly software applications and computer hardware.

Sub - categories

  • Application Development
  • Enterprise Architecture
  • IT - General
  • IT - Security
  • Network Management
  • Service Management

Highlights from the report

Top 25 Information Technology KPIs of 2010 offers an overview of the most popular KPIs for the IT function, by combining input from the community with research and analysis from the editorial team. Some of the main sections are:

  • "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;
  • An introduction to the custom KPI documentation form developed by the research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);
  • A list with the names of the Top 25 Information Technology KPI examples in 2010 on, followed by a brief analysis of each;
  • Among the most popular 25 KPI examples for the Information Technology function in 2010, top 3 is made of:
    • % Defects removal efficiency
    • % Schedule adherence in software development
    • % Data network availability
  • A detailed description of each KPI listed in the report, as documented in smartKPIs Premium (the premium content section of;
  • Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.

Offers valuable insight into the top 25 KPIs of 2010 which are necessary for assessing and improving your performance in the Information Technology industry.

The top five KPIs are:

% Defects removal efficiency

% Schedule adherence in software development

% Data network availability

% SLAs in renegotiation

# IT policy violations

  • Category: Research reports
  • Product ID: sK0118042
  • Publication date: November 1, 2011
  • File format: PDF
  • Download size: 3.99 MB
  • Pages: 72

Table of contents

  • Executive Summary
  • About Key Performance Indicators (KPIs)
  • KPIs ... Naturally
  • Community Profile
  • 2010 Functional Areas Taxonomy
  • 2010 Industries Taxonomy
  • KPI Documentation form Explained
  • Top 25 IT KPIs of 2010 Countdown Analysis
  • Top 25 IT KPIs of 2010 List
  • Appendix A: Glossary of Terms
  • Appendix B: Related Reports
  • Appendix C: About eab group
  • Appendix D: eab group Services
  • Appendix E: eab group Online Portfolio

"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece

"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia

"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia

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