The Information Technology KPI Dictionary

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The Information Technology KPI Dictionary

By assembling the first comprehensive dictionary of Key Performance Indicators (KPIs) for Information Technology, The KPI Institute provides a useful resource for novices and experts alike. 

It can be used in the early stages of implementing a performance management framework, in the process of selecting and documenting KPIs, but also for improving an existing performance measurement system.

Structure of The Information Technology KPI Dictionary

The KPI taxonomy presented in the dictionary covers all major functions of the Information Technology division, such as:

  • Application Development; 
  • Data Center; 
  • Enterprise Architecture; 
  • IT General; 
  • IT Security; 
  • IT Network Management; 
  • Service Management.


  • Add full functionality to the usage of soft- and hardware structures
  • Efficiently collect and use data in the decision making process
  • Adapt to new technology trends
  • Learn about the 7 functions of an IT division

This dictionary provides valuable information on over 470 KPIs not only by defining them, but also by presenting the calculation formula for each and every one of them. It is an innovative tool, essential for assessing and optimizing your performance in 7 main functions of the IT division within an organization:

Application Development

Data Center

Enterprise Architecture

IT General

IT Security

Network Management

Service Management

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"I have referred to a report from for one of my assignments earlier and have found it very helpful."

Birju Sheth, India

"The materials are designed in a simple yet rich way."

Senior Performance Specialist, National Water Company, Saudi Arabia

"Great value taken from the content that could be easily applied to our organisation."

Head of Human Resources Business solutions, Qatar Petroleum, Qatar

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