Performance Management Audit

Performance Management is today one of the main organizational capabilities. It is about the ability to bring together individual contributions, teamwork and departmental activities into a unified organizational system that delivers desired outcomes sustainably.

Assessing the organizational performance management capability represents a reality check that assists in developing a roadmap for improvement.

The advisory practice of smartKPIs.com has developed a market leading Performance Management Capability Audit service, available now to organizations from around the world, regardless of their location.

Input

A combination of primary data (interviews and discussions) and secondary data (existing performance documentation).

Primary data sources

• Facilitated discussion with client representatives to establish context and expectations.
• A brief Performance Management Maturity Model survey conducted with up to 30 staff members from the client organization, selected by the client based on their role in the performance management process.
• Phone interviews with up to 10 staff members selected by the client based on the criteria established by the audit team.

Secondary data sources

• Performance documentation provided in confidence by the client. These may be performance reports, process maps or other relevant documentation, as selected by the client.
• The smartKPIs.com knowledge base of relevant performance management resources.

Process

Review and analysis using the proprietary Performance Management Maturity Model as a tool.

The model is the result of an academic research project supported by further insights from practice. It is structured on seven key dimensions each describing an important characteristic or step of a performance management process:

• Organizational Governance;
• Strategic Performance Management;
• Operational Performance Management;
• Individual Performance Management;
• Performance Measurement;
• Information & Communication;
• Learning & Improvement.

Output

A report outlining current state, desired state and options on how to bridge the gap.

Report contents:

• Context;
• Maturity level assessment;
• Insights from primary data;
• Insights from secondary data;
• Current / desired state gap analysis;
• Recommended next steps;
• Catalogue of best practice in building performance architecture system components.

A presentation of the report for the client organization will also be arranged as a phone meeting or Skype video-conference.

Outcome

Clarity for decision makers on the current state of the organizational performance measurement capability and credible data to support funding requests for improvement initiatives.

Potential benefits that can be achieved by clients:

• Gaining a better understanding of strengths and weaknesses in order to enable improvement to happen;
• The basis of a roadmap for continual capability improvement;
• Justifying investments in capability improvement initiatives by using this independent assessment of the performance measurement capability;
• Focusing on the organization's performance maturity rather than isolated initiatives;
• Improved organizational performance enabled by a robust performance management capability.

Notes

• The audit team is coordinated by smartKPIs.com's Performance Architect, Mr. Aurel Brudan.
• The end-to-end audit service duration is estimated to be 5 weeks. This caters for lead time in scheduling interviews and awaiting survey responses. This estimate may vary based on the client prioritization of the project and capacity to mobilize resources.
• The estimated client involvement time is 20 hours, cumulated for all client staff members involved in the audit project. This includes time allocated for interviews, survey completion and other meetings.

Next steps

• Click the add to cart button and progress with the check-out process to book this service.
• Upon confirmation of payment a member of the smartKPIs.com audit team will contact you to arrange a phone meeting to schedule the audit calendar.
• Once the audit project is planned and approved, the audit team will initiate it. Contact with the customer will be maintained via email, phone and Skype video-conferencing.

Alternatively, contact the smartKPIs.com advisory team for additional information.