Performance Benchmarking for Water Utilities

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Summary outline of the webinar

Having the ability to manage performance is even more important in a demanding and risky environment, such as the one of Water Utilities, hence organizations within the water sector have to be up-to-date with the industry’s performance levels and their own performance level in comparison.

In 2016, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs initiated a large series of secondary benchmarking projects in order to reveal the key indicators used within the Water Utilities sector and enable professionals to benchmark their own performance against well-known Water Utilities companies. Join us to get an insight into the findings of our Secondary Benchmarking Initiative.

Main topics covered

    • Performance measurement challenges within the Water Utilities sector;
    • Findings for Operations;
    • Findings for Human Capital;
    • Findings for Customers;
    • Findings for Environmental Impact;
    • Findings for Corporate Governance.
    • .


Key Learning Points

  • Identify the industry’s performance level and best performers within the water utilities sector;
  • Enable practitioners to activate new KPIs within their organizations;
  • Generate added value from a benchmarking initiative.

Technical info (online streaming format)

FLV(Flash Video)



"Many thanks for an insightful webinar, I found it most engaging. I look forward to hearing for the future presentations."

Head of Reporting and Analytics, Zurich Insurance Company Ltd, Switzerland

“It was interesting because some ideas were new to me. It was also a well-structured presentation with good explanations for the subject matter.”

IT Consultant, Automatic Data Processing, United Arab Emirates

“Excellent content of the presentation. All the main aspects were presented in a clear and specific manner. Thank you!”

HR Manager, Bank4you, Ukraine

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