Performance Benchmarking for Water Utilities

Summary outline of the webinar

Having the ability to manage performance is even more important in a demanding and risky environment, such as the one of Water Utilities, hence organizations within the water sector have to be up-to-date with the industry’s performance levels and their own performance level in comparison.

In 2016, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs initiated a large series of secondary benchmarking projects in order to reveal the key indicators used within the Water Utilities sector and enable professionals to benchmark their own performance against well-known Water Utilities companies. Join us to get an insight into the findings of our Secondary Benchmarking Initiative.

Main topics covered

• Performance measurement challenges within the Water Utilities sector;
• Findings for Operations;
• Findings for Human Capital;
• Findings for Customers;
• Findings for Environmental Impact;
• Findings for Corporate Governance.
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Key Learning Points

• Identify the industry’s performance level and best performers within the water utilities sector;
• Enable practitioners to activate new KPIs within their organizations;
• Generate added value from a benchmarking initiative.