Performance Benchmarking for the Gas Utilities Industry

Summary outline of the webinar

Finding relevant performance benchmarks within the Gas Utilities industry can be a problematic task for professionals, especially given the demanding and risky environment in which they work. Hence, being able to see the bigger picture by having a clear view of the industry’s performance levels and gaining the capacity to benchmark their own performance against the industry standards is a must for performance managers and practitioners.

In order to reveal the key indicators used by well-known Gas Utilities companies in 2016, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, initiated a large secondary benchmarking project. Join us to see what our initiative revealed in regards to the performance management of the gas sector.

Main topics covered

• Performance measurement challenges within the Gas Utilities;
• Findings for Operations;
• Findings for Human Capital;
• Findings for Customers;
• Findings for Environmental Impact;
• Findings for Corporate Governance.

Key Learning Points

• Identify the industry’s performance level within the Gas Utilities industry;
• Enable practitioners to activate new KPIs within their organizations;
• Generate added value from a benchmarking initiative.