KPIs in Practice: A step-by-step approach

Summary outline of the webinar

When implementing KPIs, or redesigning an existing Performance Management framework, professionals stumble upon various challenges. Pressing issues range from technical difficulties (mapping processes and defining tools), to change management issues and the necessity of creating buy-in among stakeholders.

This webinar provides strategic guidelines on how to approach a KPI framework, from the starting point of selecting KPIs, to the end point of creating a performance culture in the organization.

Main topics covered

• KPI selection;
• KPI documentation;
• Data gathering and visualization;
• Data analysis and reporting;
• Decision making and initiatives management;
• Learning and performance culture.

Key Learning Points

• Identify 3 KPI selection techniques to increase the relevancy of your KPIs;
• Establish realistic targets for KPIs;
• Design templates that can facilitate the data gathering process;
• Enhance reporting and decision making;
• Acknowledge the attributes of a performance culture.