KPIs for Sales Call Center Dashboard

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KPIs for Sales Call Center Dashboard contains the complete collection of KPIs that pre-populate the Sales Call Center Performance Dashboard, in complete documentation form, ensuring a proper and facile use of this core performance management tool.

Highlights from the KPIs for Sales Call Center Dashboard report

The report contains a comprehensive listing and analysis of each KPI that pre-populates the Sales Call Center Dashboard. Some of the main sections of the reports are:

  • "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;
  • An introduction to the custom KPI documentation form developed by the research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);

  • Snapshots of the KPIs for Sales Call Center Dashboard, summing a total of 20 KPIs grouped by the main Outbound Call Center processes;
  • A detailed description of each KPI listed in the KPIs for Sales Call Center Dashboard report, as documented in smartKPIs Premium (the premium content section of;

  • Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.

Buy now and benefit from this extensive collection of Call Center KPIs!

  • Product ID: sK01170 71
  • Category: KPIs for Dashboard and Scorecard
  • Format: PDF
  • Download size: 2.1 MB
  • Publication date: 11 March 2011

Table of contents

  • Executive Summary
  • About Key Performance Indicators (KPIs)
  • KPIs ... Naturally
  • KPI Documentation form Explained
  • Presentation of the Call Center industry
  • Snapshot of KPIs for Sales Call Center Dashboard
  • KPIs in Sales Call Center Dashboard List
  • Appendix A: Glossary of Terms
  • Appendix B: Related Reports
  • Appendix C: About eab group
  • Appendix D: eab group Services
  • Appendix E: eab group Online Portfolio


  • A comprehensive collection of 20 Call Center KPIs, covering the most essential Outbound Call Center processes and activities;
  • Each KPI is available in complete documentation form, making its use facile and standardized;
  • Pre-selected KPIs for populating the Sales Call Center Dashboard.
" provided a simple yet powerful
scorecard and dashboard model to start building
our own with our business intelligence tools."
"I was pleasantly surprised of the level of experience
and knowledge of the team. The toolkit
delivered was what I had anticipated to be."
Humberto E Della Torre, El Salvador Alex Giammona, Australia

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