KPIs for Call Center Scorecard
$45.00
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KPIs for Call Center Scorecard contains the complete collection of KPIs that pre-populate the Call Center Performance Scorecard, in complete smartKPIs.com documentation form, ensuring a proper and facile use of this core performance management tool.
Highlights from the Call Center KPIs for Scorecard report
The report contains a comprehensive listing and analysis of each KPI that pre-populates the Call Center Performance Scorecard. Some of the main sections of the reports are:
- "KPIs ... Naturally", an article that sets the context through a discussion on what is old and what is new in the use of KPIs;
- An introduction to the custom KPI documentation form developed by the smartKPIs.com research team for documenting KPIs (with over 30 fields of data, making this the most thorough KPI documentation template in use today);
- Snapshots of the KPIs for Call Center Scorecard, summing a total of 21 KPIs grouped by the four Balanced Scrorecard perspectives;
- A detailed description of each KPI listed in the KPIs for Call Center Scorecard report, as documented in smartKPIs Premium (the premium content section of smartKPIs.com);
- Comprehensive insights on Key Performance Indicators (KPIs) as performance measurement tools and a glossary explaining the most popular terms characterizing KPIs.
Buy now the KPIs for Call Center Scorecard and benefit of this valuable resource immediately by downloading it electronically upon checkout!
- Product ID: sK0117061
- Category: KPIs for Dashboard and Scorecard
- Format: PDF
- Download size: 2.18 MB
- Pages: 58
- Publication date: 10 March 2011
Table of contents
- Executive Summary
- About Key Performance Indicators (KPIs)
- KPIs ... Naturally
- KPI Documentation form Explained
- Presentation of the Call Center industry
- Snapshot of KPIs for Call Center Scorecard
- KPIs in Call Center Scorecard List
- Appendix A: Glossary of Terms
- Appendix B: Related Reports
- Appendix C: About eab group
- Appendix D: eab group Services
- Appendix E: eab group Online Portfolio
Benefits
- A comprehensive collection of 21 Call Center KPIs, covering the most essential Call Center processes and activities;
- Each KPI is available in complete documentation form, making its use facile and standardized;
- Pre-selected KPIs for populating the Call Center Performance Scorecard.
| "smartKPIs.com provided a simple yet powerful scorecard and dashboard model to start building our own with our business intelligence tools." |
"I was pleasantly surprised of the level of experience and knowledge of the smartKPIs.com team. The toolkit delivered was what I had anticipated to be." |
| Humberto E Della Torre, El Salvador | Alex Giammona, Australia |
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