Day 1 - Performance Management foundations
Introduction - Key aspects of performance management
- Definition of performance management
- The relation between performance measurement and performance management
- Positioning at three levels: strategic, operational and individual
- The motivation of building performance management capabilities
- Pitfalls in Performance Management
Discussion: Challenges in performance management
Philosophy and theory underpinning performance management
- Differences between command and control and systems thinking
- Theories in performance management
- Key principles in performance management: recurrence, clarity, integration and learning
- 10 characteristics of a new world view in performance management
Exercise: Discovering systems thinking
Introduction to performance management architecture
Clarification of key terms: Objectives, KPI, performance measures, targets and initiatives
- Mapping knowledge - systems mapping
- Building of a glossary and measure catalogue
- Cultural aspects of performance management
- Performance management systems architecture
Exercise: Recognising key terms in performance management
Integrating performance management
- Recurrence across organizational levels
- Performance management and other disciplines: strategy, project and knowledge management
- Integration with other organisational processes
- Performance management systems and other methodologies: ITIL, Six Sigma and Lean/Quality Management
Case study: Building organizational alignmen
Day 2 - Integrating organisational performance
Performance Management at Strategic Level
|
Exercise: Linking the Desired State of Evolution to the Strategy Map
|
- Using a Performance Management Maturity Model
- Architecture of the strategic performance management system
- Implementing the strategic performance management system
- Using the strategic performance management system
|
Group activity: Using a Balanced Scorecard based performance management system
|
Performance Management at Operational Level
|
Exercise: From KPIs to initiatives
|
- Elements of the operational performance management system
- Designing and using operational dashboards: IT Scorecard, HR Scorecard, Marketing Scorecard and Supplier Scorecard
- Good practice in data visualization, analysis and reporting
- Tools and techniques for improving team performance
|
Case study:Balancing customer satisfaction both internally and externally
|
Performance Management at Individual Level
|
Exercise: Evaluating individual performance
|
- Using a Architecture of the individual performance management system
- Individual performance management system alignment to strategy
- The individual performance management system in practice
- Balanced Scorecard and Project Management
|
Group activity:Tools and techniques for improving individual performance
|
Applying the course learnings in organizations
|
- 10 Insights of implementing and using performance management systems
- Review of the course material
- Deploying key templates in practice
- How to apply the acquired knowledge in your organization
- Overview of learning and conclusions
- Questions & answers; open discussion
|