In its second consecutive year, the Government Services Index drives into the foundational elements that contribute to the success of government services, aligning them with globally recognized indicators. The development of the GSI entailed a rigorous review process, involving the analysis of over 100 scholarly articles and 40 global indices. This thorough examination facilitated the identification of crucial areas for assessing government service quality and accessing global data. Moreover, a comprehensive approach was ensured through the meticulous scrutiny of over 900 indicators, guaranteeing the reliability and credibility of the data used in the assessment.
01. Preface
02. Methodology
2.1 Index Composition
2.2 Data Based Considerations
2.3 Index Coverage
2.4 Calculation
2.4.1 Data Collection
2.4.2 Data Elimination
2.4.3 Data Imputation
2.4.4 Data Scaling and Aggregations
2.4.5 Indicators Reliability
2.4.6 Income Level Groups and Score Quartiles
2.4.7 Relationship Between Countries Income and Scores
2.5 How to Use the Index
03. General Findings
3.1 Global Leaders in Government Services
3.2 GSI Heatmap
3.3 Global Ranking
3.4 Government Performance by Income Group
3.5 Best Ranked Governments by Income Group
3.6 Regional Dashboards
04. Country Rankings
4.1 Future Readiness: Visual Map
4.1.1 Country Rankings
4.1.2 General Findings
4.1.3 Detailed View
4.1.4 Regional Insights
4.2 Digitalization: Visual Map
4.2.1 Country Rankings
4.2.2 General Findings
4.2.3 Detailed View
4.2.4 Regional Insights
4.3 Governance: Visual Map
4.3.1 Country Rankings
4.3.2 General Findings
4.3.3 Detailed View
4.3.4 Regional Insights
4.4 Society Welfare: Visual Map
4.4.1 Country Rankings
4.4.2 General Findings
4.4.3 Detailed View
4.4.4 Regional Insights
4.5 Citizen Experience: Visual Map
4.5.1 Country Rankings
4.5.2 General Findings
4.5.3 Detailed View
4.5.4 Regional Insights
05. Country Profiles/Scoreboards
06. References
07. Appendices