Government Services Index 2022
About the report
The Government Services Index (GSI) is a composite set of indicators that aims to capture the performance of governments in key areas of public service, which drive resilience and high adaptability to change.
The index was developed based on a thorough analysis of pertinent academic and practitioner literature on crucial success determinants for public services, which was then connected with metrics previously provided at the worldwide level by international organizations.
The index contains 5 dimensions or areas of interest that were chosen considering key value drivers for high-performing public services: Adaptability, Talent, Digitization, Impact, and Governance.
Benefits:
- Global overview on government performance - it covers 7 world regions, 66 nations, and a total of 32 indicators included.
- Comparative analysis at dimension level and also for each world region: North America, South America, Central and Eastern Europe, Western Europe, Africa, Asia Pacific, and the Middle East.
- Insights into the recent initiatives of best-performing countries in each category to learn from the best.
- One-page country profiles with indicators' results.
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Category: Indices Reports
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Download size: 43 MB
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Pages: 266
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File format: PDF
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Publication date: December 2022
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- Category Root Catalog Remove This Item
- Accounting 107 items
- Corporate Services 2 items
- CSR / Sustainability / Environmental Care 3 items
- Finance 14 items
- Governance, Compliance and Risk 5 items
- HSSE 1 item
- Human Resources 36 items
- Information Technology 10 items
- Knowledge & Innovation 19 items
- Marketing & Communications 16 items
- Online Presence – eCommerce 3 items
- Portfolio & Project Management 9 items
- Production & Quality Management 4 items
- Sales & Customer Service 16 items
- Supply Chain, Procurement, Distribution 22 items
- N/A 431 items
- Agriculture 103 items
- Arts & Culture 6 items
- Construction & Capital Works 1 item
- Customs 1 item
- Education & Training 2 items
- Financial Institutions 8 items
- Government - State / Federal 6 items
- Government – Local 4 items
- Healthcare 18 items
- Hospitality & Tourism 15 items
- Infrastructure Operations 5 items
- Media 2 items
- Non-profit / Non-governmental 2 items
- Postal & Courier Services 1 item
- Professional Services 9 items
- Publishing 2 items
- Real Estate / Property 17 items
- Resources 4 items
- Retail 8 items
- Sport Management 8 items
- Telecommunications / Call Center 14 items
- Transportation 5 items
- Utilities 16 items
- N/A 441 items
- Balanced Scorecard System 116 items
- Benchmarking 25 items
- Customer Service 11 items
- Data Analysis 13 items
- Data Visualization 3 items
- Employee Performance 50 items
- Innovation Performance 10 items
- Performance Improvement 100 items
- Performance Measurement 289 items
- Personal Performance 6 items
- Strategy and Business Planning 8 items
- Supplier Performance 6 items
- N/A 62 items