Developing a sound Performance Measurement (KPI) architecture (delivered in Spanish)

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Summary outline of the webinar

Successful managers don’t make decisions based on feelings, their decisions are based on data and facts.As part of this measurement process, KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports.

This webinar presents an overview of a rigorous KPI Measurement Framework that embeds over 10 years of research in the field of key performance indicators and relies on best practices identified in the everyday business environment.

Main topics covered

  • Challenges in Performance Measurement
  • Understanding KPIs
  • Selecting relevant KPIs
  • KPI documentation standards
  • Working with targets
  • Data Gathering Tools & Techniques
  • Visualizing performance results

Key Learning Points

  • Recognize the main phases of the KPI Lifecycle
  • Test the maturity of your performance measurement capability
  • Understand importance of KPI selection;
  • Identify the benefits of documenting KPIs in a standardized template;
  • Optimize the KPI data gathering and visualization process

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