At the customer’s working point, we can audit the internal processes, procedures and facilitators (customer service tools and instruments used by the organization) in order to better understand where improvement is needed from an internal setting perspective. Observation visits as well as interviews with your customers can be arranged with our Customer Experience Specialist – Maria Desmons-Macrea, for a clearer “outside” perspectve. Following the requirements of ISO 19011/2011 for audit management, our subject matter expert will issue a report with the main findings and a recommended correction plan.
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