Customer Service Call Center Dashboard

$99.00

In stock

The Customer Service Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Inbound Call Centers. The tool contains a repository of the most relevant and widely spread KPIs in the Call Center industry.

Customer Service Call Center Dashboard components

Dashboard - represents a repository of the most relevant KPIs used in Intbound Call Centers.

Data repository - contains accurate data collected in order to generate performance results on the main page of the Dashboard, with the most recent targets and progress on performance.

KPI catalogue - contains a detailed list of the Customer Service Call Center KPIs monitored in the Dashboard - from KPI name to definition, subordinate measures, calculation formula, etc.

KPI description - is a documentation file for each KPI, that supports an accurate and standard identification of the KPI, making it specific and inteligible for everyone using it.

Why use the Customer Service Call Center Dashboard

Monitoring performance results, creating a linkage between KPIs and performance reports;
Generating tactical actions based on the most relevant Inbound Call Center KPIs;
Linking tactical actions with performance results.

Customizing the Customer Service Call Center Dashboard

While pre-populated with KPIs and other relevant data, the template can be customized for the specific needs of the organization;
Renaming, adding new data into the spreadsheets and changing template design can be easily done without affecting the integrity of the template;
A Customer Service Call Center Dashboard Administrator Guide is included with each purchase, making template customization an easy process.
Template customization support is provided by at cost by the smartKPIs.com team.

Buy now the Customer Service Call Center Dashboard and benefit of this valuable resource immediately by downloading it electronically upon checkout!

Complementing this template, the Customer Service Call Center KPIs for Dashboard companion product, presents in a report format all the KPIs listed in it, with content exported from the smartKPIs Premium section of the website.

Specifications

Product ID: sK0116021
Category: Performance Dashboard
Formats: Microsoft Office Excel and Word 2007
Download size: 0.9 MB
Publication date: 11 March 2011

Benefits

A ready-to-use tool used for managing and measuring Inbound Call Center performance;
The template is filled in with relevant data, its use requiring limited effort for adapting to the organization's specific needs;
A complete KPI documentation model to be used for all KPIs that populate the Customer Service Call Center Dashboard;
Optimal performance data vizualization, using traffic lights and other visual aids.

Reviews

"smartKPIs.com provided a simple yet powerful scorecard and dashboard model to start building our own with our business intelligence tools."	"I was pleasantly surprised of the level of experience and knowledge of the smartKPIs.com team. The toolkit delivered was what I had anticipated to be."
Humberto E Della Torre, El Salvador	Alex Giammona, Australia