Customer Service Call Center Dashboard
The Customer Service Call Center Dashboard is a ready-to-use instrument for managing and measuring performance of Inbound Call Centers. The tool contains a repository of the most relevant and widely spread KPIs in the Call Center industry.
Customer Service Call Center Dashboard components
- Dashboard - represents a repository of the most relevant KPIs used in Intbound Call Centers.
- Data repository - contains accurate data collected in order to generate performance results on the main page of the Dashboard, with the most recent targets and progress on performance.
- KPI catalogue - contains a detailed list of the Customer Service Call Center KPIs monitored in the Dashboard - from KPI name to definition, subordinate measures, calculation formula, etc.
- KPI description - is a documentation file for each KPI, that supports an accurate and standard identification of the KPI, making it specific and inteligible for everyone using it.
Why use the Customer Service Call Center Dashboard
- Monitoring performance results, creating a linkage between KPIs and performance reports;
- Generating tactical actions based on the most relevant Inbound Call Center KPIs;
- Linking tactical actions with performance results.
Customizing the Customer Service Call Center Dashboard
- While pre-populated with KPIs and other relevant data, the template can be customized for the specific needs of the organization;
- Renaming, adding new data into the spreadsheets and changing template design can be easily done without affecting the integrity of the template;
- A Customer Service Call Center Dashboard Administrator Guide is included with each purchase, making template customization an easy process.
- Template customization support is provided by at cost by the smartKPIs.com team.
Buy now the Customer Service Call Center Dashboard and benefit of this valuable resource immediately by downloading it electronically upon checkout!
Complementing this template, the Customer Service Call Center KPIs for Dashboard companion product, presents in a report format all the KPIs listed in it, with content exported from the smartKPIs Premium section of the website.
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