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Certified Customer Service Performance Professional

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KPI CERTIFICATION COURSES - 2024 LOCATIONS

Africa Cape Town
Americas Boston Las Vegas Santiago Sao Paulo Seattle Toronto Vail Washington D.C.
Asia-Pacific Bankok Dhaka Hong Kong Jakarta Kuala Lumpur Lahore Melbourne Mumbai Perth Singapore Sydney Tokyo
Europe Barcelona Geneva Istanbul London Warsaw
Middle East Abu Dhabi Cairo Dammam Doha Dubai Jeddah Kuwait City Manama Muscat Riyadh
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  1. Publications 419 items
  2. Training 235 items
  3. Solutions 5 items
Functional Area
  1. Accounting 178 items
  2. Corporate Services 2 items
  3. CSR / Sustainability / Environmental Care 3 items
  4. Finance 14 items
  5. Governance, Compliance and Risk 5 items
  6. HSSE 1 item
  7. Human Resources 35 items
  8. Information Technology 10 items
  9. Knowledge & Innovation 19 items
  10. Marketing & Communications 16 items
  11. Online Presence – eCommerce 3 items
  12. Portfolio & Project Management 9 items
  13. Production & Quality Management 4 items
  14. Sales & Customer Service 16 items
  15. Supply Chain, Procurement, Distribution 22 items
  16. N/A 441 items
Industry
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  2. Arts & Culture 6 items
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  20. Sport Management 8 items
  21. Telecommunications / Call Center 14 items
  22. Transportation 5 items
  23. Utilities 16 items
  24. N/A 445 items
Practice domain
  1. Balanced Scorecard System 187 items
  2. Benchmarking 25 items
  3. Customer Service 11 items
  4. Data Analysis 13 items
  5. Data Visualization 3 items
  6. Employee Performance 51 items
  7. Innovation Performance 10 items
  8. Performance Improvement 103 items
  9. Performance Measurement 293 items
  10. Personal Performance 6 items
  11. Strategy and Business Planning 8 items
  12. Supplier Performance 7 items
  13. N/A 62 items
Resource type
  1. Catalogues 175 items
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  6. Templates 44 items
  7. Toolkits 9 items
  8. Top KPI Reports 166 items
  9. Webinars 131 items
  10. N/A 136 items