Certificate in Performance Measurement Maturity Assessment

Module 1.1 - Performance Measurement Essentials

• KPI Selection
• KPI Documentation
• Target Setting
• Data Gathering
• Data Visualization
• Governance & KPI Accountability

 Module 1.2 - Performance Culture Essentials

• Communication, Leadership & Buy-in
• Innovation & Engagement
• Learning & Knowledge Sharing
• Happiness & Well Being
• Governance & System Integration

Module 2 - Performance Management System (PMS) Audit

• Key Terminology
• Audit Typology
• Audit Principles
• The Role of PMS Audit
• Governance
• Audit Objectives, Scope, and Criteria
• The PMS Audit as a Project
• The PMS Audit as a Process

Module 3 - Maturity Assessment Methodology

• What are Maturity Models?
• Integrated Performance Management Maturity Model
• Assessment Methdology
• Maturity Levels:
• Performance Measurement Maturity Levels
• Performance Culture Maturity Levels

Module 4 - Evidence-based Assessment

• Data Collection for Evidence-based Assessment
• Documents Presentation - Performance Measurement
• Documents Presentation - Performance Culture
• Documents Presentation - General Management Tools
• Documents Sampling
• Documentation Tutorial

Module 5 - Perception-based Assessment

• Data Collection through Survey
• Data Analysis for Survey Results
• GPA Unit Online Platform for Assessment - Tutorial

Module 6 - Interviews

• Interview Guide Development
• Conducting Interviews

Module 7 - Data Analysis

• Data Consolidation: Documents, Survey, and Interviews
• Final Maturity Score Interpretation
• Data Interpretation Case Study

Module 8 - Audit Outputs

• Audit Outputs and Communication
• Audit Report Structure
• Audit Conclusions and Recommendations
• Roadmap for Continuous Improvement

Module 9 - Course review

• Course Review

Cristina Mihailoaie

Business Unit Manager - Research Division

The KPI Institute

With over 10 years of experience in organizational performance measurement, Cristina is a subject matter expert who combines research with practical experience to support organizations and individuals to achieve more with KPI frameworks.

As a researcher, she conducted several primary research studies on KPI usage and performance management practices (State of Performance Improvement and KPI Practice Reports Series, State of Strategy Management Practice Report 2021 which includes a section dedicated to performance measurement) and coordinated the release of over 100 Top 25 KPIs for a variety of industries and functional areas.

Cristina has led more than 10 performance management system audits as the lead subject matter expert and is part of the expert's panel that contributes to the continuous improvement of the Performance Measurement Maturity Model.

With more than 1,000 hours of client workshops, open training courses, and conference presentations, Cristina is a great facilitator focused on providing a pleasant and effective learning experience through the courses she designs and delivers, whether they are face-to-face or online.

Benefits:

• Create a detailed X-ray of the Performance Measurement process, tools, and techniques used by the organization.
• Outline the weak areas of the Performance Measurement Framework and learn how to transform the processes to the next maturity level.
• Make the best of KPI usage in your organization by elevating current practices to best practices.
• Conduct a one-time free assessment using The KPI Institute and GPA Unit's methodology for an organization of your choice.
• Access an exclusive module to Performance Culture available for this track.

How can I use my micro-certificates to obtain the Certified Performance Management Systems Audit Professional Diploma?

Any professional who has obtained a micro-certificate from The KPI Institute for one or more courses listed below in the last 12 months is eligible for the bridging program.

1-Certificate in Strategy Planning Maturity Assessment.

2-Certificate in Performance Measurement Maturity Assessment.

3-Certificate in Performance Improvement Maturity Assessment.

4-Certificate in Employee Performance Management Maturity Assessment.

The bridging program enables learners to get certified as Performance Management Systems Audit Professionals without going through the entire curriculum of the Certified Performance Management Systems Audit Professionals as some of the content has already been covered in the micro-certifications obtained. In addition to skipping parts of the training content, the learners also enjoy a discounted fee from the total cost of the certification.

For a customized bridging roadmap and additional details, please contact: office@kpiinstitute.org

What is the difference between the face-to-face course and the online course?

The course structure is the same, regardless of the delivery method. However, the autonomy given by the self-paced instruction is balanced by the lack of live interaction with the facilitator and other participants while attending.

What are the prerequisites for taking a course?

There are no prerequisites required.

Who should I contact if I have questions throughout the course?

You can communicate with your instructor through the eLearning forum or by email. You are highly encouraged to use these modes of communication.

How do I register for an online course?

You can register for an online course the same way you would register for any training course organized by The KPI Institute.

If you enroll through The KPI Institute Marketplace, after paying the course fee, you will receive a confirmation email containing the instructions and the credentials to access your online course.

If you enroll by fax or telephone, you will also receive your confirmation and instructions by email.

Where and how can I access the e-learning content? Are there any limitations?

Once you register with us for a course by paying the course fee, you can have 24/7 access to the e-learning content on our website. An automated course purchase confirmation email from our side will guide you through the process.

How can I download course materials?

Downloadable course materials are available on our eLearning Platform. These include course slides, assignment templates, and supplemental documents that will help you brush up or dive deeper into concepts within that course. However, video presentations are not available for download.

What kind of computer equipment do I need to take an online course?

Operating Systems: Windows 7 and newer, Mac OSX 10.6 and newer, Linux - ChromeOS.

Browsers: You must update to the newest version of whatever browser you are using. We recommend using Chrome, Firefox, or Safari, beta versions of browsers are not supported and Internet Explorer is problematic. Please make sure that your web browser has JavaScript and cookies enabled.

Who do I contact for technical support?

If you are experiencing technical difficulties, contact our Customer Service team: office@kpiinstitute.org or +61 3 9028 2223