Certificate in Managing and Improving Employee Performance

Day 1

Session 1: Employee Performance Management System Architecture

• Challenges in Employee Performance Management;
• Evolution of Employee Performance Management System;
• Understanding term and tools relates to performance;
• Benefits of implementing an integrated PM System;
• Prerequisites of an EPMS; 
• Governance of an EPMS

Session 2: Employee Performance Management System Implementation 

• Link between strategic objectives and daily tasks;
• Architecture of Employee Performance Management System;
• Employee Performance Management System Project plan.

Session 3: Measuring Performance through KPIs

• Performance Measures in practice;
• Setting KPIs at employee level;
• Cascade objectives and KPIs from organization/ department to employee;
• Linking JDs to performance management and setting objectives.

Day 2:

Session 4: Measuring Performance through Competencies and Behaviors

• Defining and selecting competencies;
• Defining and selecting behaviors.

Session 5: Evaluating employee performance

• Employee Performance Management Cycle;
• Employee Performance Evaluation Form;
• Preparing for the appraisal meeting;
• Feedback techniques.

Session 6: Performance Culture

• Change Management;
• Linking Performance to Rewards;
• Challenges in working with Performance Target;
• Employee development plans;
• Course review and Quiz.

Teodora Gorski

Performance management, Government

Teodora Gorski is the Managing Director MENA at The KPI Institute, the global authority on Key Performance Indicators research and education, as well as a Project Management expert with experience in Research, Organizational Development and Human Resources.

As a Managing Director, Teodora lead organizational development initiatives to support and enhance the organization’s strategic plan and manages the development and growth of the MENA branch of The KPI Institute.

In the Organizational Development field, her activity has resulted in developing and implementing programs for talent management, performance management and innovation. Additionally, Teodora has developed a solid background in working with performance management systems, given that she has facilitated KPI selection workshops and cascaded KPIs from the departmental level to the individual one.

Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects, implementing performance management systems and business development strategies for the Middle East. She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability. Teodora has also been involved in determining companies’ needs for human capital development and building a company's stock of HR to support organizational strategies.

Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level. She acted as a project manager for various initiatives within the performance management and HR field.

As a facilitator, Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees. As a Certified KPI Professional, Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries. As a certified trainer, Teodora has delivered international training sessions and seminars, such as:

• Certified KPI Professional and Practitioner, KPI Essentials and KPI Masterclass;

• Certified Performance Improvement Professional;

• Certified Employee Performance Management Professional;

• Performance Improvement Masterclass;

• Best practices in selecting the right KPIs to measure objectives;

• KPIs for Human Resources and Employee Performance Management.

Teodora holds qualifications in International Business Administration, Project Management and Law, complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate. Teodora’s educational and professional background is further strengthened by completing the Master Trainer Program, provided by the Association for Talent and Development (ATD) from the United States, as well as participating at international seminars and conferences in the field of Human Resources, Leadership, Learning and Development, Strategic Planning, Balanced Scorecard, KPIs and Performance Management.