Certificate in Influential Communication Skills

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Introduction

The aim of this course is to assist participants in becoming a more effective communicator by learning how to identify people’s thinking patterns, and by tailoring their communication accordingly. Getting a better understanding of how to communicate with others as well as how others communicate with you will result in improved business and personal relationships. Moreover, this course will help in fine-tune the way participants interact with others, which can be the key to your workplace and overall success.

Key business benefits

  • Increase awareness about communicating with different cultural backgrounds;
  • Using diplomatic assertiveness in business daily practices;
  • Recognises the consequences of ineffective communication in achieving business related results.

Skills Acquired

  • Creative Thinking;
  • Critical Thinking;
  • Self confidence.

Learning objectives

  • Utilize communication tools and skills for better understanding;
  • Discover different personal communication styles;
  • Understand and harness the power of body language;
  • Practice and use assertiveness skills in different situations;
  • Unlock the secrets of influence for effective communication;
  • Understand Elements of Communication;
  • Managing Criticism Assertively;
  • How to say “no” assertively;
  • Provide feedback effectively.

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