Top 25 Customer Service KPIs – 2016 Extended Edition
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The Top 25 Customer Service KPIs – 2016 Extended Edition report compiles the most popular 25 KPIs used by global Customer Service divisions throughout 2009 and 2015. One of the most important benefits that this report brings is an international perspective on the most popular Customer Service KPIs. They provide quantifiable measurement of the main components that lead to a successful implementation of customer centric strategies.
The Top 25 Customer Service KPIs – 2016 Extended Edition provides a complete hands-on experience in working with KPIs as it contains not only 2 pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.
By emphasizing the use of KPIs today, the Top 25 Customer Service KPIs – 2016 Extended Edition is a valuable resource for any professional looking to refresh an existing performance measurement system or to promote the use of KPIs in the organization. The report is meant to provide the reader with the following:
Unique insights into the smartKPIs.com community profile as per country breakdown, organization size, industry affiliation, job title, managerial role, and performance related job titles.
- A new and enhanced design for the KPI Documentation Form that reveals an unparalleled two pages’ format
- Culminating with the much anticipated matter of KPI use for decision-making, the Top 25 Customer Service KPIs – 2016 Extended Edition introduces the reader to the multiple dimensions of data gathering, data visualization, analysis and reporting.
- The Top 25 Customer Service KPIs list not only itemizes the Top 25 Customer Service KPIs on smartKPIs.com, as per the popularity of the selected indicators on the online community platform, but also provides comprehensive insight into the customer service functional area overall.
A new and improved collection of the most popular Customer Service KPIs on smartKPIs.com, the Top 25 Customer Service KPIs-2016 Extended Edition introduces a distinctive, unprecedented design of the KPI Documentation Form. Specifically developed to take the reader one step closer to an efficient KPI monitoring and reporting process, the Top 25 Customer Service KPIs -2016 Extended Edition makes for a valuable addition to any KPI Library used by professionals in the customer service field.
- Category: Research reports
- Product ID: sk0168071
- Publication date: June 2016
- File format: PDF
- Download size: 3.56 MB
- Pages: 106
Table of contents
Section I
- How to Use This Report
- Report Structure
- Report Highlights
Section II
- About The KPI Institute
- smartKPIs.com Community Profile
- 2016 smartKPIs.com Functional Areas Taxonomy
- 2016 smartKPIs.com Industries Taxonomy
Section III
- KPI…Naturally
- About Key Performance Indicators (KPIs)
- Advice on KPI Selection
- KPI Documentation Guidelines
- Target Setting: From Theory to Practice
- Data Gathering Dimensions
- Enhancing Performance Data Through Visualization
- Data Analysis
- KPI Reporting
Section IV
- Customer Service Functional Area
- Top 25 Customer Service KPIs of 2009-2015
- Template description: page1
- Template description: page2
Section V
- Appendix A: Related Reports
- Appendix B: Reference Collection of Books
- Appendix C: Performance Management Toolkits
- Appendix D: Performance Magazine
- Appendix E: Memberships
- Appendix F: Subscriptions
- Appendix G: Training Courses
- Appendix H: Advisory Services
- Appendix I: Software
- Appendix J: Glossary of Terms
"The content was clear, concise and to the point. Successfully organized and easy to understand."
Organizational Development, Zeler & Company, Greece
"The content was satisfactory and up to mark."
Supervisor, Planning & Efficiency, Power and Water Utility Company for Jubail and Yanbu, Saudi Arabia
"The material was very useful and it helped me to better understand KPIs aspects: how to be created, applied, used by pushing the team forward for their maximum performance."
Raw Materials Sales Manager, Arabian Agricultural Services Company, Saudi Arabia
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